Delivery Information

From INDONESIA, WE SHIP ALL OVER THE WORLD!

From INDONESIA, WE SHIP ALL OVER THE WORLD!

All orders are dispatched on the same day to the courier company, if ordered before 1 pm Indonesian time or next working day if after 1 pm Indonesian time (Monday – Friday). However if due to any unforeseen circumstances we are not able to dispatch the same day to the courier company (before 1 pm Indonesian time), we will do our level best to dispatch it next working day. We use JNE For Delivery All over Indonesia and Janio & DHL to deliver all over the world. Once the order is dispatched, we will email our consumer the tracking number.

 

WEEKEND ORDERS

Orders placed over the weekend are dispatched on Mondays.

 

SHIPPING RATES

Being consumers ourselves, we understand the unwillingness to pay much for shipping. So Super Moringa have decided to subsidize the shipping rate for our consumers making our products more affordable. We are offering flat shipping rates to our consumers outside of Indonesia. For Indonesian Market, at the moment we can give free shipping for Java & Sumatra Only with no minimal orders.
 

DELAYED OR LOST ORDERS

A parcel is considered lost after it has been in the postal system for a period of 15 working days. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

If you’re not in: If you are not present at the time of delivery, a delivery note will be left asking you to contact the courier directly in order to arrange re-delivery at a convenient time or pick it up in person from the specified location.

 

WRONG OR INCOMPLETE ADDRESS

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

 

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